We finally got tired of waiting and walked out. Waiters and waitresses walked by our table multiple times and attended to the tables around us, but they never came to take our order. and then were left waiting about 30 minutes for someone to come take our order. We were seated quickly and were given a basket of chips to snack on. Food: We attempted to eat at the 1882 Cantina. We were there for two nights and housekeeping never came in, so by the end of our stay both of the very small trash cans in our room were overflowing. There was no exhaust fan and the shower had very poor water pressure. The bathroom was pretty, but impractical. We did appreciate the many different plugs in the room for charging our devices. Because half of the fridge was taken up by mini-bar items that couldn't be moved, there was no room for us to keep our personal food/drink items cold. they had snacks and drinks in the mini bar and if any of the items were moved for more than 5 seconds, there was an automatic charge. Everything in the room had signs warning you about the charges you would incur if items were moved. nothing special for the $300+ /night price. Easily the worst value I've ever experienced it is extremely overpriced for what it offers. We stayed here this past weekend for a conference I was presenting at and I'm glad we did not have to pay for it ourselves. Hilton Tulum Riviera Maya All-Inclusive Resort.

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